FAQs

Do I need to pay before my appointment?

Yes. All online and in-person appointments require full prepayment to confirm your time. This protects your spot and ensures smooth scheduling.

Do you offer online consultations outside Canada?

Yes. Online consultations are available worldwide. You can book from any country.

What do I need for the online consultation?

Just a phone or laptop with a camera.

After booking, you’ll receive instructions on how to take clear scalp photos for the assessment.

What if I need to cancel or reschedule?

You may cancel or reschedule up to 24 hours before your appointment.

Late cancellations or no-shows are non-refundable.

Are the treatments medical? Do you prescribe medication?

No. CANVAS Scalp Wellness focuses on natural, non-medical scalp care, detoxing, circulation, and supporting hair wellness.

You will not receive prescriptions.

How long does it take to see results?

Every scalp is different, but most clients begin noticing improvement within 4–8 weeks with consistent care.

Do I need more than one treatment?

Some clients improve after 1–2 sessions.

Clients with hair loss or chronic scalp issues usually benefit from a treatment plan and follow-ups.

Can I choose between Express, Standard, and Premium treatments?

Yes. If you’re unsure, book Standard Treatment and your specialist will advise you at the appointment.

Can men book the services too?

Absolutely. Scalp wellness is for everyone experiencing buildup, thinning, irritation, or hair-loss concerns.

Do you sell HairGanix products?

Yes. After your consultation or treatment, you’ll receive personalized product recommendations tailored to your scalp needs.

CANVAS Scalp Wellness focuses on scalp hygiene, detox, comfort, and routine support. We do not diagnose medical conditions, prescribe medication, or alter your medical treatment. All information and recommendations are for general wellness and educational purposes only and are not a substitute for medical advice, diagnosis, or treatment.

 

If you have sudden or severe hair loss, open sores, signs of infection, or other serious symptoms, you should consult a physician or dermatologist before receiving scalp wellness services.

Quick Look: Our Scalp Care Services

Why HairGanix Scalp Care?

  • Scalp-first, wellness-based approach

  • Non-invasive, results-driven treatments

  • Professional-grade HairGanix formulations

  • Personalized care for every scalp type

  • In-person and online support available

What Results Can You Expect?

  • Reduced dandruff, itchiness, and scalp irritation

  • Less shedding and improved hair density over time

  • Healthier scalp circulation and balance

  • Stronger, shinier, more resilient hair

  • Better product absorption and scalp comfort

Please note: Results vary based on consistency, scalp condition, and lifestyle.